Customer Services Assistant Specialist / Specialist

At Ülker • part of pladis Global, we all know what it means to ‘bring it’. Whether it’s our passion, team spirit or go-getting attitude. Our courage. Our ownership. Our whole selves. Our care and compassion. We bring it. Day in, day out. Ülker stands as a leading food company in Türkiye and its region, supported by its successful international operations. Our 16,000 colleagues – across our global network of bakeries, distribution sites and offices – each with their own unique, diverse experience of happiness, come together with one shared purpose: to bring happiness with every bite, we say: “Winning feels good, winning together feels better!” pladis is looking for Customer Services Assistant Specialist / Specialist for our pladis TURCA Supply Chain Team in Çamlıca. What will be your key deliverables? Managing daily order management and customer service activities for customers, ensuring orders are processed accurately and delivered in line with agreed service levels and requested delivery dates. Coordinating the end-to-end order process, from order entry and confirmation through shipment and delivery, ensuring timely follow-up and resolution of potential issues. Acting as a key contact point for assigned customers for supply chain and customer service-related matters, maintaining effective and timely communication. Coordinating with Sales, Demand Planning, Logistics, Finance, Warehouse and 3PL partners to ensure smooth order fulfillment and on-time delivery. Monitoring customer orders, product availability, delivery schedules and open issues; taking proactive actions to minimize service disruptions and delays. Following up on customer requests and issues including delivery date changes, order amendments, returns, refusals, goods receipt issues and backlog alignment. Supporting the resolution of pricing and order-related discrepancies by coordinating with relevant internal teams. Monitoring customer service KPIs and scorecards, identifying service gaps and supporting root-cause analysis and corrective actions. Preparing and sharing regular reports on orders, deliveries, service levels, open issues and customer performance. Identifying opportunities to improve customer service processes and contribute to initiatives that enhance service levels while maintaining operational efficiency. Ensuring accurate and up-to-date customer and order-related master data in relevant systems. What do you need for this role? Bachelor’s degree in Engineering, Business Administration, or a related field. Minimum 0-2 years of experience in Customer Service, Supply Chain, Order Management, preferably in the FMCG sector and with customer exposure. Good command of MS Office programs; SAP knowledge and experience with BI/reporting tools are an asset. Strong communication and stakeholder management skills with a customer-oriented approach. Good analytical and problem-solving skills, with the ability to identify issues and drive appropriate actions. Ability to effectively prioritize and manage multiple tasks in a fast-paced environment. Strong follow-up skills and attention to detail. Ability to collaborate effectively with cross-functional teams and external business partners. Proactive, solution-oriented and adaptable mindset. Excellent command of English, both written and spoken. Our values We bring happiness with every bite. It’s a purpose that every one of our colleagues, all around the world believes in. And while we’re all unique, we share the same values. These define who we are, how we interact, and get things done. How we deliver our purpose and keep bringing happiness to the world. Purpose-led… because we’re energized and guided by our promise to bring happiness with every bite. Agile… because we’re ever evolving, we never stand still, always improving for our customers and consumers. Collaborative… because we gain strength from operating as one pladis, winning and succeeding together. Resilient… because we’re persistent in the face of setbacks, quick to adapt, learn, and move forward. Positive… because we’re highly motivated, optimistic, courageous, and we inspire each other to be better. Inclusion, diversity, and equity are an important part of who we are and what we stand for as an employer. They are central to everything we do and are reflected across our business. pladis brings together brands and people from around the globe – and this diversity is our great strength. Because we want everyone to bring their true, whole self to pladis. We value colleagues for their uniqueness – we all have a voice that’s heard and respected. We’re an equal opportunity employer and believe in encouraging an inclusive environment where we celebrate the diversity of thinking and respect everyone’s distinctive qualities and perspectives. Yıldız Holding Şirketleri Çalışan Adayı Aydınlatma Metni için tıklayınız.