Head of Telesales

The Würth Group is a global market leader in fastening and assembly technology. Würth Türkiye supplies professional customers in the automotive, construction, manufacturing, and maintenance sectors with a broad range of products, including fasteners, assembly materials, hand and power tools, chemical products, workshop consumables, maintenance supplies, and personal protective equipment. We serve our customers through multiple sales channels, including Telesales. We are looking for a Head of Telesales to lead our B2B phone sales operation and shape its future. You will set the direction for the channel, develop its managers and team leaders, and improve how the department plans, measures, and delivers results. You will work directly with senior management in Türkiye and collaborate with Würth Group headquarters in Germany and Telesales teams across the Group. Responsibilities Develop and execute the Telesales strategy in line with Würth Türkiye’s commercial objectives. Translate it into clear sales targets, customer priorities, and operating plans. Lead and develop managers and team leaders. Establish consistent practices for onboarding, sales training, coaching, and performance feedback. Define the department’s KPIs and own regular performance reporting. Prepare and present clear reports to senior management, explaining trends, gaps against targets, and the actions you propose. Analyse sales, conversion, customer activity, call quality, and productivity data to understand what drives performance and where teams can improve. Draw on your experience to improve departmental efficiency. Identify bottlenecks in workflows, team planning, and customer follow-up, then implement changes and measure their impact on productivity, sales, and service quality. Set standards for customer calls and use call reviews to turn recurring issues and effective sales practices into practical coaching. Build working relationships with Würth Group headquarters and Telesales teams in other countries. Benchmark performance and practices, share lessons from Türkiye, and contribute to international projects. Qualifications Bachelor’s degree in business, engineering, or a related field. Proven leadership experience in telesales, inside sales, or a contact centre with direct responsibility for sales performance. B2B experience is preferred. Experience leading multiple teams through managers or team leaders, with a track record of developing leaders and improving team performance. Strong analytical and reporting skills, including the ability to build KPI reports, interpret data, investigate performance gaps, and communicate recommendations to senior management. Examples of operational changes you have led that delivered measurable gains in productivity, sales performance, or call quality. Practical experience in call quality management, sales coaching, and employee development. Fluency in Turkish and strong written and spoken English for direct collaboration with international colleagues. A valid driver’s licence, active driving experience, and availability for occasional domestic or international travel. As per Turkish Personal Data Protection Law No.6698, your personal information that you share through Linkedin will be kept in our database in order for your recruitment process and possible future job opportunities in our company. Please take a look on the following link to see the related details. https://www.wurth.com.tr/tr/wuerth_tr/about/kvkk/calisan_adayi_aydinlatma_metni/calisan_adayi_aydinlatma_metni.php