Deskside Support Engineer

"Key Accountabilities VIP & Service‑Critical Support Deliver white‑glove IT support to VIP and executive users, ensuring rapid resolution, clear communication, and minimal business disruption. Proactively prioritize and manage VIP incidents and requests in accordance with SLA and business impact. Act as the primary on‑site escalation point for deskside and collaboration‑related issues affecting senior stakeholders. Maintain a consistently professional appearance and adhere to business‑appropriate dress standards when supporting VIP and executive users. Demonstrate high standards of professionalism, discretion, and confidentiality in all interactions with senior stakeholders. Communicate respectfully and clearly, always maintaining a calm and courteous demeanour, especially in high‑pressure situations. Represent IT and the organisation positively through professional behaviour, punctuality, and attention to detail. Endpoint Engineering & Device Management Build, configure, deploy, and refresh end‑user devices using Microsoft SCCM and Microsoft Intune in line with corporate standards. Provide advanced support for Windows 11, including OS troubleshooting, patch validation, and post‑deployment issues. Perform hardware break/fix activities covering laptops, desktops, peripherals, docks, monitors, and printers. Maintain accurate asset records and ensure compliance with endpoint security and lifecycle policies. Identity & Access Operations Perform Active Directory L1/L2 administrative tasks, including user account management, group membership changes, and access troubleshooting. Support joiners, movers, and leavers (JML) activities in collaboration with relevant IT and business teams. Collaboration, Teams & Video Conferencing Provide operational support for Microsoft Teams, including meetings, calling, and collaboration features. Own on‑site support for Microsoft Teams Rooms (MTR) and Video Conferencing (VC) rooms, including: