Technical Support Engineer(MJ002884)

Job Description: Basic responsibility is to provide the technical support to the banks. The person is measured by how effectively he can locally provide pre and post sales technical support in a way to win deals and maintain customer satisfactions according to the company’s strategies and vision. Key Responsibilities： 1. Provide the technical support to the banks to solve the ATM technical problem and manage Pilot test or technical upgrade projects.If necessary will travel to other cities to do the on-site support. 2. Provide the field service for the local customer and process the service request from the customer. 3. Assist the sales and country managers to prepare the tender document (technical). Prepare and help out in technical documentation such as the spare parts list, working instruction and technical bulletin writing. 4. Assist in Spare Parts Warehouse management include the purchase plan preparation, warehouse audit etc... 5. Manage and administer customer complaints and/or new requirement processes, Provide customer education or technician training when necessary. 6. Report to HQ regarding GRG local ATM running data analysis, collect competitor information and submit monthly report. Required Qualifications: 1. Bachelor’s degree in Computer Science, Electronics Engineering or Mechanical Engineering. 2. Minimum 3 years working experience in technical support or customer service. 3. Ability to communicate in English is and write all the technical documents. 4. Armed with skills to repair or guide the partners and customers to solve the technical problems. 5. Demonstrate ability to manage projects and spare-parts warehouse. 6. Possess passion to self-learn and ability to learn how to repair the new products. 7. Have good communication skills and perform training or product/solution demonstration to the customer. 8. Process knowledge on computer operations hardware and office applications such as Microsoft Work, Excel, Outlook, PPT; be familiar with the working principle about the mechanism, electron and optics. 9. Outgoing & proactive personality, strong teamwork spirit & good interpersonal communication skills. 10. Residing on the Asian side of Istanbul. Preferred Qualifications: 1. Experience in banking equipment technology is preferred. 2. Ability to communicate in English speaking and writing ability is preferred. GRGTR Office: Şerifali Mah. Türker Caddesi Beyan Sk. No:40 34775 Ümraniye / İstanbul About GRGBanking: Founded in 1999, GRGBanking (securities code: 002152) is a leading public high-tech enterprise operating primarily in three main business lines: FinTech, Smart City, and Smart Transportation. GRGBanking provides competitive intelligent terminals, operation services, retails, and big data solutions to customers worldwide. The company is committed to becoming "A Leading Innovative Solutions Provider. In the FinTech sector, GRGBanking has shipped more than 430,000 intelligent terminals worldwide, empowering projects such as China's first "unmanned branch" and an electronic payment system managing 60% of the national fiscal funds, with a 98% market share in this application. Amid emerging trends like digital currency, industrial finance, and open banking, GRGBanking partners with financial institutions to build a "digital ecosystem community" and co-create digital value. As the most trusted ecosystem partner for financial institutions, GRGBanking has led China's financial equipment market for 18 consecutive years and ranks among the top 3 globally. GRGBanking has established eight tech & service support centers worldwide, and its products and services have entered more than 130 countries and regions. The company's smart branch transformation solution and other intelligent banking solutions are continuously promoted to overseas markets, which has helped Mexico, Argentina, Turkey, Singapore, Thailand, South Africa, the Middle East, and other countries and regions rapidly upgrade their branch innovation and transformation. As a leading innovative solutions provider, GRGBanking aims to promote digital transformation and innovation and deliver better customer convenience and satisfaction. Leveraging in-depth knowledge of innovative technologies and application scenarios, the company provides holistic, innovative solutions for customers worldwide, and its global business maintains vigorous growth. In the future, GRGBanking will participate in more oversea businesses to create greater value for its global customers. Website: https://global.grgbanking.com https://www.linkedin.com/company/grg-banking-equipment-hk-co--limited-