Head Receptionist

Company Description Wame Suite Hotel Nişantaşı offers accommodation in Istanbul within walking distance of major entertainment, culture, art, business, shopping, and convention centers. Located in the heart of the city’s textile and shopping district, the hotel provides guests with a calm, comfortable, and reliable environment that feels like home. It is conveniently situated near Osmanbey subway station, just 100 meters away, with Nişantaşı a short 5-minute walk and Cevahir AVM approximately 1 mile away. Guests can reach Taksim in about 4 minutes by subway and enjoy easy access to some of Istanbul’s finest restaurants and nightclubs nearby. Role Description The Head Receptionist is a full-time, on-site role based in Şişli, responsible for leading the front desk operations and ensuring a welcoming experience for all guests. This role oversees reception staff scheduling, training, and performance, while maintaining high standards of service and professionalism. Daily tasks include greeting and checking in guests, managing reservations, handling phone and email inquiries, coordinating with housekeeping and other departments, and resolving guest concerns promptly. The Head Receptionist also monitors lobby appearance, prepares basic reports, and supports administrative tasks to ensure smooth, efficient hotel operations. Qualifications Strong receptionist duties skills, including managing check-in/check-out processes, handling reservations, and coordinating front desk activities. Excellent customer service and communication skills, with the ability to interact professionally and courteously with guests and colleagues. Professional phone etiquette and clerical skills, including accurate message-taking, record-keeping, and basic office administration. Proficiency in using hotel management or reservation systems, as well as common office software (e.g., email, spreadsheets, word processing). Ability to lead and mentor front desk team members, delegate tasks, and maintain a calm, solution-focused approach in busy or challenging situations. Strong organizational skills, attention to detail, and reliability in managing multiple tasks and priorities. Previous experience in hospitality or front office management is strongly preferred; experience in boutique or suite hotels is an advantage. Fluency in English and Turkish is highly beneficial; additional languages are a plus.