Customer Service Representative

Customer Service Representative Site: Louisville, KY Bachelors degree is MUST Duration: 06 MOnths Summary: The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: • Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. • Refer unresolved customer grievances to designated departments for further investigation. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. • Solicit sale of new or additional services or products. Skills: • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. • Ability to work independently and manage ones time. • Ability to accurately document and record customer/client information. • Previous experience with computer applications, such as Microsoft Word and PowerPoint. Bachelors Degree 5-7 years customer service related experience required. All your information will be kept confidential according to EEO guidelines. AespaTech recruitment professionals take a consultative approach to understand your staffing requirements and source top­quality candidates to our clients for a short­term project, contract to hire or a permanent placement. We have provided quality consultants to fill many different information technology needs. AespaTech offers a variety of IT consulting services to support you in getting the job done as we have a proven system in place to screen, interview, evaluate and recruit qualified candidates for your IT projects by carefully matching consultants and client requirements, we create a partnership between our clients and our consultants.