Founding Customer Success Manager - US - AI health-tech

WHY VOIZE? BECAUSE WE’RE MORE THAN JUST A JOB! At voize, we believe the greatest gift to frontline workers is time • time to care, connect, and be present. Today, that time is lost to admin work that pulls nurses away from what matters most: people. We’re changing that by building the AI companion that frees nurses from admin, giving them back up to 30% of time. We don’t replace humans • we support and amplify their impact. Today, 1,500+ care facilities trust voize, and over 150,000 nurses rely on our AI companion to ease their daily workload. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. As a fast-growing team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission! 💡 YOUR MISSION: SCALE ROLLOUTS FROM PILOT TO 100+ BUILDINGS As our Founding Customer Success Manager – US (NYC-based), you'll own customer success across our US rollouts, from smaller pilots today to, over time, our largest and most complex accounts: enterprise operators running 100+ buildings and 100,000+ nurses. You'll take organizations from a first pilot of 2-4 buildings through a full-scale rollout, working with stakeholders at every level, from the C-suite down to individual building leadership. There is no playbook yet for scaling at this range. You'll build it. 🚀 YOUR DAILY BUSINESS – NO TWO DAYS ARE ALIKE • Own the rollout, start to finish: manage the full journey of our accounts, from smaller pilot rollouts today to full deployments across 100+ buildings and 100,000+ nurses for our largest enterprise operators. • Manage stakeholders at every level: build trust and alignment across the entire customer organization, from C-level sponsors to regional leadership to individual building administrators and directors of nursing. • Build the playbook from scratch: define the processes, adoption cadence, health metrics, and escalation paths for scaling accounts at this range, since nothing like it exists yet at voize. • Drive adoption at scale: get nurses across dozens of buildings actively using voize day to day, without relying on 1:1 hand-holding at every site. • Track health and manage risk across a huge footprint: build the framework for spotting and resolving problems early, across a large, distributed organization. • Do it yourself: there's no dedicated team yet, so you'll own project management, executive reporting, on-site support, and coordination with Customer Training, Sales, Product, and Support directly. 🤝 YOUR SKILLSET – WHAT YOU BRING TO THE TABLE • Direct experience scaling a customer success or implementation motion from a small pilot to 100+ locations and tens of thousands of end users, ideally at a hypergrowth B2B SaaS company. • You've lived through hypergrowth yourself and understand firsthand what changes (process, stakeholders, complexity) as an account grows from a handful of sites to over 100. • Proven ability to manage multi-layered stakeholder relationships, from C-level sponsors to on-site building leadership, keeping them aligned through a long, complex rollout. • High agency and a true builder mindset: you create structure and process from zero, with no existing playbook or team to lean on. • Strong program and project management skills to coordinate rollouts across dozens of sites at once. • A data-driven mindset, using adoption and health metrics to prioritize your work and prove value to enterprise stakeholders. • Willingness to travel to customer sites across the US. • Healthcare, senior care, or health-tech background is a nice-to-have, not a requirement. 🌱 GROWING TOGETHER • WHAT YOU CAN EXPECT AT VOIZE • We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people • We foster an open, collaborative culture with regular team events from our New York Hub. • Become a co-creator of our success with stock options • Generous vacation 20 vacation days, 10 sick days, public holidays, comprehensive medical, dental, and vision plan, short-term & long-term disability insurance and life insurance and 401(k) retirement plan. ✨ READY TO TALK? APPLY NOW! 🚀 We look forward to your application and can’t wait to meet you • no matter who you are or what background you have!