Customer Support Specialist

Role Description This full-time, on-site Customer Support Specialist role at PawBooking is based in Istanbul, Türkiye. The specialist will respond to customer inquiries via phone, email, and chat, providing timely, accurate information about PawBooking’s services and resolving issues efficiently. Day-to-day responsibilities include troubleshooting basic technical problems, guiding users through platform features, and escalating complex cases to the appropriate teams. The role involves documenting interactions, tracking recurring issues, and contributing to improvements in support processes and customer experience. The specialist will collaborate with operations and product teams, maintain service quality standards, and support customer satisfaction initiatives. Qualifications Candidates should possess strong Customer Support and Customer Satisfaction skills, with a focus on delivering clear, empathetic, and solution-oriented service. Candidates should possess excellent Interpersonal Skills, including active listening, professional communication, and the ability to build rapport with diverse customers. Candidates should possess Technical Support capabilities, with comfort using web-based platforms, basic troubleshooting, and learning new tools quickly. Candidates should possess Analytical Skills to identify patterns in customer issues, prioritize tasks, and suggest process or product improvements. Relevant qualifications include proficiency in English and Turkish, experience in customer-facing roles, and familiarity with help desk or CRM systems. Additional beneficial qualifications include strong organizational skills, resilience in high-volume environments, and a commitment to continuous learning.