Program Support Assistant

This position is a member of the Veterans Service Center front office staff and provides administrative, management, liaison, and coordination support as the Program Support Assistant to the Veterans Service Center Manager and the Assistant Managers of the VA Regional Office, Muskogee, OK. Serves as primary timekeeper for the Office of the Veterans Service Center Manager. Incumbent is the main source of information for VATAS (Veterans Affairs Time and Attendance System). Advises and briefs management on administrative policy and procedure. Responds to a variety of personal, telephone and written inquires, including those regarding general procedures and policies of the Department, as well as the benefits administration. Maintains employee records; ensures timely completion and submission of placement follow-ups, within-grade certifications, and official time reports. Prepares overtime worksheets; updates and maintains organization and functional charts; maintains confidentiality of sensitive records and information. Performs administrative personnel functions for Veterans Service Center. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The full performance level of this position is grade GS-7. Work Schedule: Regular office hours, Monday • Friday, 7:30 AM • 4:00 PM. Alternate work schedules may be available. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant;PD07006A Physical Requirements: The work is sedentary. Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required Bargaining Unit: No To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/23/2026. The Office of Personnel Management's (OPM's) group qualification standards covering white collar occupations in the Federal competitive service can be found: Here Specialized Experience: GS-07: Applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-6) in the normal line of progression for the occupation in the organization. Specialized experience for this position is defined as: experience performing technical work in an office setting, preparing reports, technical correspondence and keeping track of data. Note: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge and skills, and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience you document, to include volunteer experience. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions of Employment are as follows: You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.