Customer Success Specialist

ABOUT THE ROLE Would you like to begin or develop your career in an international e-commerce technology company? We are looking for a Customer Success Specialist who enjoys communicating with people, solving problems, and helping customers get meaningful value from a digital product. We help e-commerce brands transform their online stores into mobile shopping experiences used by customers across global markets. The role is especially suitable for graduates from American Culture and Literature, English Language and Literature, Translation, Communication, and related humanities or social sciences programs who want to build a career in technology and e-commerce. WHAT YOU WILL DO Communicate with international customers through live chat, phone calls, e-mail and scheduled online meetings. Engage with merchants in English to understand their needs, provide product guidance and follow up on ongoing issues. Guide new customers through onboarding, product setup and the steps required to prepare their mobile application. Proactively follow up with customers who may be delayed, inactive or struggling during onboarding. Help customers understand product features and use them effectively. Investigate customer questions, identify the root cause and provide clear, practical solutions. Explain technical topics in simple, accurate and easy-to-understand language. Take ownership of customer requests and follow them through to resolution or appropriate escalation. Identify recurring questions and contribute to help articles, internal documentation and process improvements. Collect customer feedback and share relevant insights with Product, Design and Engineering teams. WHAT WE ARE LOOKING FOR Advanced written and spoken English, ideally at C1 level or equivalent. The ability to write clear, natural and grammatically accurate customer messages. Strong reading comprehension, active listening and interpretation skills. Empathy, patience and confidence when communicating with people from different countries and cultures. A structured approach to problem-solving and the ability to ask the right questions. The ability to prioritize multiple customer conversations and follow-up tasks effectively. Curiosity about technology, mobile applications and e-commerce. Ownership, attention to detail and a reliable follow-through mindset. Comfort working independently while collaborating closely with a team. EDUCATIONAL BACKGROUND We especially welcome applications from graduates in areas such as: American Culture and Literature English Language and Literature English Linguistics Comparative Literature Communication Translation and Interpreting English Language Teaching Other language, humanities or social sciences departments Your department is not the only deciding factor. English communication, learning ability, empathy and attention to detail are more important than previous experience in the technology sector. PREFERRED QUALIFICATIONS Experience in customer success, customer support, hospitality, education, translation or another communication-focused role. Experience gained through internships, part-time work, volunteering or student organizations. Familiarity with e-commerce platforms or web-based software tools. Experience using live chat, help desk, CRM or project management tools. Interest in mobile applications, digital products or online retail. Knowledge of an additional foreign language. WORKING MODEL Employment type: Full-time Location: Istanbul Working model: Remote Schedule: Standard working hours with any shift or weekend expectations WHAT WE OFFER The opportunity to work with customers across global markets. Practical experience in international e-commerce, mobile commerce and SaaS. Product and customer communication onboarding. A collaborative, supportive and people-focused work environment. Opportunities to develop communication, problem-solving and technology skills. A long-term career path in Customer Success. We combine the energy of a technology company with a supportive and collaborative culture. You will work with people who enjoy learning, sharing knowledge and helping each other improve.