Senior Software Developer, AI

We believe that communication belongs to everyone. Our mission is to democratize phone service and remove barriers that prevent people from staying connected.  As TextNow continues to evolve, Artificial Intelligence is becoming a foundational capability across our products, operations, and employee experience. Our AI Labs team is responsible for identifying, validating, and scaling AI-powered solutions that create measurable impact for customers and employees.  We're looking for a Senior Software Developer who can help transform AI opportunities into production-ready systems, partner with stakeholders across the business, and accelerate TextNow's adoption of AI technologies.    What You'll Do  Build AI-Powered Solutions  Design, develop, and deploy AI-enabled applications, services, and automations  Build internal tools and intelligent workflows using LLMs, AI agents, and orchestration frameworks  Evaluate emerging AI technologies and rapidly prototype new concepts  Transform proofs-of-concept into scalable production systems  Lead Technical Delivery  Drive architecture and implementation decisions for AI initiatives  Define patterns and standards for AI application development  Balance experimentation speed with security, governance, and operational excellence  Ensure solutions are reliable, observable, maintainable, and cost-effective  Enable the Organization  Partner with business stakeholders to identify high-value AI opportunities  Translate business problems into technical solutions  Consult with teams across Product, Engineering, Customer Care, Trust & Safety, Marketing, Finance, and Operations  Help teams adopt AI capabilities and best practices  Build Internal AI Capabilities  Develop reusable AI services, frameworks, and components  Create integrations with enterprise platforms and business systems  Design automation workflows that reduce manual effort and increase operational efficiency  Contribute to AI governance, evaluation frameworks, and responsible AI practices  Mentor and Influence  Coach engineers and technical stakeholders on AI development approaches  Share knowledge, best practices, and lessons learned  Drive technical discussions and influence the direction of TextNow's AI strategy  What You Bring  Technical Experience  5+ years of software development experience  Experience designing and delivering production-grade software systems  Strong programming skills in one or more modern languages (Go, Python, TypeScript, Ruby, or similar)  Experience with cloud platforms and modern deployment practices  AI & Automation Experience  Hands-on experience building applications with Large Language Models  Experience training custom models  Understanding of prompt engineering, evaluation methodologies, and AI system design  Experience with workflow automation and orchestration platforms  Familiarity with retrieval systems, vector databases, knowledge management, or agent frameworks  Delivery & Collaboration  Comfortable operating in ambiguous environments with evolving requirements  Strong communication skills with technical and non-technical audiences  Demonstrated ability to lead projects from concept through deployment  Ability to identify opportunities independently and drive execution  Mindset  Curious and pragmatic  Strong ownership mentality  Bias toward experimentation and learning  Able to balance speed with long-term sustainability  Excited by solving business problems using technology  Nice to Have  Experience building enterprise AI solutions  Experience with OpenAI, Anthropic, Google, or open-source model ecosystems  Experience with observability and AI performance monitoring  Experience implementing AI governance, evaluation, or security frameworks  Telecommunications industry experience  Experience building internal developer productivity tools      Base Salary Range   The expected base salary range for this role is: $136,300 - $273,900 a year   United States (All other areas not listed above): USD $123,900 - $249,000   United States (NYC, CT, NJ, Seattle, LA, San Diego): USD $136,300 - $273,900   United States (San Francisco / Bay Area): USD $148,700 - $298,800      Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by job-related skills, experience, and relevant education or training.    Our goal is to offer a competitive package that reflects the impact and expertise you bring to the team.    This posting is for a current, active vacancy. More about TextNow    Our culture  We’re proud of the culture that we’ve built at TextNow, but one of the most common questions we hear is ‘how do you continue to sustain it as the world and the company continues to change?’ The reality is that we’re only able to keep up because each and every TextNovian contributes to our culture through being involved, by living our values, sharing feedback, embracing change and more!      Our values  Customer Obsessed  We strive to have a deep understanding of our customers.    Do Right By Our People  We treat each other with fairness, respect, and integrity.    Accept the Challenge  We adopt a "Yes, We Can" mindset to achieve ambitious goals.    Act Like an Owner  We treat this company like it's our own... because it is!    Give a Damn  We are deeply committed and passionate about our work and achieving results.      Our benefits and more  This is a brief overview of the benefits that TextNow offers its employees. More complete details can be found in TextNow’s Benefit Guide and legal plan documents, which are available to employees on or shortly after their start date with TextNow. The benefits listed herein are for illustrative purposes only and may change from time-to-time in TextNow’s sole discretion.    Free phone service  Strong work life blend   Employee stock options   Unlimited vacation   12 paid holidays per year  Competitive pay  Health, dental, and vision benefits  Short-term & long-term disability  $750 annual wellness benefit or healthcare spending account  401(K) matching    Parental leave for eligible employees  Learning & Development opportunities We travel a few times a year for various team events, company-wide off-sites, and more  More information about our total rewards package will be available during the hiring process.    Dogfooding & Customer Obsession  At TextNow, every employee gets to actively use our app for calling and texting. Dogfooding helps us experience what customers do, to spot issues early, and drive better design, developer, and user experiences.    Diversity and Inclusion  Our aim is to make every person who joins TextNow feel like they belong, that they’re valued, and that they’re able to be their authentic selves at work.   We’re all accountable for creating an inclusive culture and a sense of belonging for one another. By doing this together, we’ll make TextNow better for everyone.     Equal opportunity  We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic.    Applicants who require reasonable accommodation during the hiring process may contact our Talent Team.    AI usage: We use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact our Talent Team.   TextNow Candidate Policy  By submitting an application to TextNow, you agree to the collection, use, and disclosure of your personal information in accordance with the TextNow Candidate Policy