Customer Service Representative/Dispatcher

Customer Service Representative/Dispatcher Weymouth, MA At Boston Standard, you’ll get steady work, great equipment, a strong team behind you, and plenty of opportunity to make money and grow. We’re busy, we’re growing, and we want HVAC, plumbing, and electrical pros who know their stuff and take pride in doing the job right.  If you’re ready for a company that keeps you busy and appreciates what you bring to the table, let’s talk.  Job Description  We are looking for a friendly, organized Customer Service Representative who can handle a busy phone, solve problems, and make sure every customer feels taken care of.  Job Duties  Answer incoming calls and provide a professional, friendly customer experience  Schedule service appointments and gather accurate customer information  Listen to customer concerns and ask the right questions to understand their needs  Handle multiple calls, tasks, and priorities in a fast-paced environment  Follow up with customers as needed  Identify opportunities for additional services and maintenance plans  Enter and maintain accurate customer information in company systems  Communicate with dispatchers, technicians, and other team members  Handle customer concerns calmly and professionally  Assist with administrative tasks and special projects as needed    Skills & Experience  1+ years of customer service and/or call center required Home Services experience preferred  Excellent phone presence and communication skills  Strong organization and attention to detail  Ability to multitask and prioritize in a busy environment  Comfortable handling upset or frustrated customers  Basic computer proficiency and ability to learn new software quickly  Microsoft Office knowledge required Strong written communication skills  Dependable, positive, and team-oriented  Service Titan/Booking software experience is a plus    What Success Looks Like  Shows up ready to work and follows through on commitments  Takes pride in quality work and attention to detail  Communicates clearly with customers and teammates  Works safely and follows established processes  Takes ownership, solves problems, and is willing to keep learning    Benefits  Medical, dental, and vision insurance  401(k) with company match  Paid time off and paid holidays  Company-paid life and disability insurance  Paid training and professional development  Opportunities for career growth and advancement    Pay $24-25/hr     #SG&A