Founding Product Designer

📌 ABOUT ALPACA HEALTH Alpaca Health enables clinicians to become entrepreneurs, starting in autism care. We help clinicians launch and scale their own clinics by providing AI-powered software, payer contracting, and full back-office infrastructure. Our goal is simple: shift power in healthcare away from large consolidated entities and back to clinicians. We've raised over $14M in funding from early-stage investors like Core Innovation Capital, Adverb Ventures, and South Park Commons, and are building for long-term category leadership. More importantly, we're serving hundreds of patients, while growing 30% MoM. This role is full-time. We’re looking for candidates based in NYC or open to relocating who are open to 5 days a week in the office. 🎯 ROLE: FOUNDING PRODUCT DESIGNER As our Founding Product Designer, you’ll take full ownership of the 0→1 build of our parent-facing experience — turning a fragmented, complex journey into something simple, clear, and trustworthy for families. At the same time, you’ll lead a design overhaul of our provider-facing product, transforming a feature-rich but traditional EHR into a fast, intuitive, consumer-grade experience clinicians actually enjoy using. You’ll work across both surfaces to create a cohesive system that balances clinical depth with usability, setting the design foundation for how care is delivered at scale.   🚧 WHAT YOU’LL DO • Own the 0→1 build of our parent-facing portal — from concept to live product • Design a seamless, consumer-grade experience for families navigating care (intake, scheduling, communication, payments) • Elevate our provider-facing EHR to feel intuitive, fast, and delightful — not clunky healthcare software • Conduct user interviews with parents, BCBAs, and staff to deeply understand workflows, pain points, and unmet needs • Rapidly prototype and test user flows; iterate based on real usage and feedback • Define product requirements, prioritize ruthlessly, and ship quickly alongside engineering • Use AI tools (e.g., prototyping, workflow automation, copilots) to accelerate development and unlock new product capabilities • Build systems that scale — not just features — including onboarding flows, engagement loops, and operational tooling • Partner cross-functionally with ops, clinical, and growth teams to ensure product drives real outcomes (faster start of care, better retention, higher utilization) 🧠 WHO YOU ARE • You are extremely product-minded and execution-driven — you don’t just define features, you build and ship • You have a strong intuition for consumer products and can bring that bar into healthcare • You’re comfortable in ambiguity and energized by 0→1 environments • You talk to users constantly and turn insights into product decisions • You have a bias for action and move fast without sacrificing quality • You are fluent with modern AI tools and use them as a force multiplier in your workflow • You care deeply about building products that actually improve people’s lives, not just internal tools • You operate like an owner and hold a high bar for both yourself and the team 🚀 WHY JOIN • Direct exposure to company-building at an early stage. • Real ownership of critical initiatives from day one. • The opportunity to materially impact families and clinicians. • A fast learning curve that few roles can match. • Strong compensation package 💵 Competitive salary 📈 Meaningful equity 🏥 Health benefits 🏖️ Flexible PTO 🍱 Dinner when working late