Deutschsprachiger Kundenservice C1

Company Description PEXLY is a next-generation contact center solution that combines highly trained multilingual human support teams with advanced AI agents across voice, chat, WhatsApp, email, and other channels. The company delivers true 24/7 omnichannel customer service and back-office operations for global clients. Its hybrid model automates routine interactions while experienced human agents manage complex, sensitive, or high-value conversations, resulting in faster service and higher customer experience quality. With support in 50+ languages, flexible integration options, and worldwide coverage, PEXLY ensures fast, accurate, and empathetic support on any channel, anywhere. This environment offers customer support professionals the opportunity to work with innovative technologies and diverse international customers. Role Description The German-Speaking Customer Support Specialist role is a full-time, online position . This role involves handling incoming customer inquiries in German via phone, email, chat, and other digital channels, ensuring timely and accurate responses. The specialist will provide customer and basic technical support, troubleshoot issues, and escalate complex cases when necessary. Daily tasks include documenting interactions, following established workflows, contributing to customer satisfaction initiatives, and collaborating with team members and supervisors to optimize service quality. The role also involves adapting to new tools, processes, and AI-driven support systems, while maintaining a professional, empathetic, and solution-focused approach. Qualifications Strong customer-facing skills, including Customer Support and Customer Satisfaction, with a focus on delivering clear and helpful solutions. Excellent Interpersonal Skills and communication abilities to manage diverse customer interactions with empathy and professionalism. Ability to provide Technical Support, including basic troubleshooting, issue identification, and proper escalation procedures. Solid Analytical Skills to interpret customer needs, identify patterns, and contribute to process and service improvements. Fluency in German (written and spoken) and good command of English Previous experience in customer service, contact centers, or support roles, ideally within an international or technology-driven environment. Comfort working with CRM systems, ticketing tools, and omnichannel communication platforms. High level of reliability, attention to detail, and ability to work in a structured, fast-paced on-site environment in Istanbul.