Patient Scheduling and Infusion Coordinator

Job Title: Infusion Coordinator Job Summary: The Infusion Coordinator is responsible for managing the end-to-end order processing for infusion services, including order intake, chart review, insurance eligibility, patient scheduling, and ensuring timely processing of infusion orders. Key Responsibilities: • Performing intake processes for infusion orders including creating patient charts, reviewing and entering orders, obtaining clinical requirements, and communicating with prescriber on missing documents. • Verify insurance eligibility, obtain clinical requirements for authorizations, and track patients’ progress. • Communicate with patients and providers regarding the status of infusion order. • Refer or assist with enrollment any patients who express financial necessity to manufacturer copay assistance programs and/or foundations. • Educate patients for pre/post-infusion expectations and answer questions regarding patient appointments. • Manage REMS program requirements • Scheduling patient appointments for infusion services. • Coordinating drug orders prior to infusion appointments. Qualifications: • High school diploma or equivalent • Excellent verbal and written communication skills to include superior interpersonal and patient contact skills and excellent telephone manners. • Minimum of one year of experience with patient scheduling and insurance billing for medical services with general knowledge of ICD10 and CPT codes. Infusion experience is a plus. • Knowledge of medical terminology and clinical documentation review • Strong organizational skills • Detail-oriented • Ability to multi-task and work well in a fast-paced setting • Critical thinking skills and decisive judgment Benefits: • Competitive compensation • Full medical/dental/vision • 401k Matching • Paid time off and holidays • Growth within a rapidly expanding practice