Customer Relationship Manager

Responsibilities • Provide leadership of key, high-profile Global Fortune 1000 partner/client relationships. • Ensure absolute quality standards of technical & business service delivery • Provide direct project/account oversight and management. • Advocate client service requirements and “outside in” perspective. • Through expert understanding of IPsoft service delivery, advocate IPsoft’s services and solutions to client account portfolio. • Liaise between customers, IPsoft business executives, and technical subject matter experts to ensure consistent communications and quality service delivery. • Participate in internal & customer-facing conference calls, demonstrations, and presentations in conjunction with partner resources • Support direct management in other business and operational development initiatives, as required. Qualifications • Degree in Computer Science, Information Management, or similar field (business-oriented technical degrees given special consideration and technical / business dual majors given most-favored status) • Minimum of 2+ years hands-on technical experience in one or more domains required • Minimum of 2+ years in a business-oriented role, such as technical project management or IT lead required • Experience in client management a must • Experience with Service Level Reporting a plus • Functional knowledge of the below domains, with expertise in at least one required. Special consideration for generalist technology backgrounds. • Data Networking • Storage Management • UNIX Systems Administration (Solaris, Linux, AIX, etc.) Benefits • Competitive Base Salary • Medical Insurance, Dental Insurance, and Vision Care • Life Insurance • Short Term and Long Term Disability Insurance • 401(K) Plan – 6% match • Flexible Spending Accounts: Health Care, Dependent Care, and Transportation • IPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service and Autonomic Cloud Orchestration. The company’s mission is to power the world with expert systems. • IPsoft leverages advanced autonomics that remediate, on average, more than 56 percent of IT Operations tasks including: event management, incident management, change management, request fulfillment and standard operating procedures. We globally support a wide range of enterprise customers, service providers and telecommunications companies. IPsoft’s autonomic technologies enable clients to realize lowered costs, reduced human errors and enhanced service levels. • Headquartered in New York City, IPsoft has operations in 10 countries across North America, Europe and Asia. IPsoft aims to be a true partner helping businesses achieve better outcomes.