Customer Service Business Development Specialist

About Concentrix, Concentrix, one of the leading brands in its industry, designs and manages human-centered customer experiences in today’s digital world. With more than 450,000 employees across 70 countries worldwide, Concentrix continues to make a difference in customer service management and experience in Türkiye, with over 17,000 employees across 7 cities, primarily Istanbul, Izmir, Ankara, and Van. Qualifications Min. 5 years of sector experience, Min. 2 years of team, project, and channel management in customer service Management experience in customer services, CRM applications, digital products, and complaint-resolution workflow Proactive, result-oriented, and attentive to details Strong coordination, communication, and representation skills Initiative taker, advanced decision-making skills Good at data literacy. Advanced analysis and reporting skills in customer service KPI’s Excellent analytical and problem-solving abilities Advanced written and spoken English Job description Design and manage customer service digitalization projects for Türkiye and 10+ international markets’ customer services Monitor the voice of the customer and implement smart solutions to improve the channel experience Oversee the integration of products, projects, and workflows to improve customer experience in various service channels Collaborate with various departments to implement customer-centric projects Conducting market searches for potential customer solution partners worldwide Carry out partner selection and inspection activities on KPI success rate, contract compliance, and operational excellence.