Medical Support Assistant (Scheduler/Office Automation)

About the Position: This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD to recruit and appoint qualified candidates to positions in the competitive service. The position is within A.T. Augusta Military Medical Center DIR of Medicine, Department of Medicine and Department of Neurology. The incumbents schedule would be Monday-Friday 0700-1630 depending on the needs of the command. Develops, modifies and/or implements policies and procedures for front desk/clerical operations. Provides on the job training, orientation, education, and remediation for medical administration duties. Serves as an advanced scheduler within the electronic medical health system and adheres to scheduling/templating guidelines Adjusts times of appointments based on changes in healthcare provider’s schedules and shifts patients to other clinic healthcare providers in case of unexpected absences of providers. Ensures verification and accuracy of eligibility of insurance benefits (such as TRICARE or Medicare) as it pertains to eligibility for care. Serves as referral reviewer, and coordinates appointments per command policies and local referral guidelines ensuring timely care of beneficiary. Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience equivalent to at least the GS-05 grade level in the Federal service which includes 1) utilizing an automated scheduling system; 2) maintaining hard copy and electronic files/documents; 3) assisting customers and visitors; and 4) providing on the job training and education Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors. Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.