ServiceNow Administrator

• Assist in installing and supporting Enterprise Systems Management components in a complex multi-vendor environment. • Serve as subject matter expert for Service Now • Configure elements of asset, change, incident, problem, knowledge management modules based on business and IT requirements • Perform Application UI and supporting workflow configuration • Assist business service lines in developing client specific reporting To provide Service Now reports to management (hardware, software, compliance) • Enter and track IT assets in Service now using manual or automated processes • Create, track , modify CI records to include CI details and attributes • Maintain relationships between business services and the IT infrastructure • Provide first-level support with regard to ESM systems during production problems and work with technical groups administrators on all aspects of problem prevention and resolution. • Work with administrators from technical groups on documenting existing system designs including dependency diagrams and process flow to ensure all appropriate areas are managed. 5+ Years of experience in supporting/deploying/administering/implementing ServiceNow 5+ Years of experience as an administrator Ed Grajo Technical Recruiter -------------------------------------------------------------------- Hi-Tech Solutions, Inc. | Information Technology Consulting Two Mid America Plaza, Suite 630 | Oakbrook Terrace, IL 60181 Direct Phone: 630-473-6464 www.htsconsulting.com Lets connect on LinkedIn • https://www.linkedin.com/in/edgardo-grajo-635013ba Information Technology and Services Permanent Hire