Front Office Receptionist

Company Description LOOKING GLASS FOOT & ANKLE CENTER P.C. is a specialized medical practice focused on foot and ankle care, serving patients in DeWitt, Michigan and the surrounding community. Located at 13765 S Sedona Parkway, the practice offers a professional, patient-centered environment. Team members work closely with medical providers to support high-quality clinical care and a positive patient experience. The practice values reliability, respect, and clear communication in all interactions with patients and colleagues. Role Description The Front Office Receptionist is a full-time, on-site role based at our DeWitt, MI location. This position is responsible for greeting patients, checking them in and out, verifying basic information, and managing appointment scheduling and confirmations. Daily tasks include answering and directing phone calls, responding to patient inquiries, handling insurance and billing-related questions at the front desk level, and collecting co-pays and other payments. The role also involves maintaining organized patient records, managing incoming and outgoing mail, and supporting providers and clinical staff with administrative needs. The Receptionist helps ensure a welcoming, efficient front office environment and upholds confidentiality and professionalism at all times. Qualifications Strong front office and receptionist skills, including experience managing check-in/check-out and appointment schedules. Professional phone etiquette and ability to handle high call volumes with courtesy and accuracy. Customer service skills with a focus on creating a welcoming, respectful experience for all patients. Clear verbal and written communication skills for interacting with patients, providers, and staff. Basic computer proficiency, including scheduling software and electronic health records (EHR) or willingness to learn. Attention to detail and ability to maintain accurate records and handle confidential information securely. Organizational and time-management skills to manage multiple tasks in a busy medical office setting. Prior experience in a medical or healthcare front office is preferred but not required. High school diploma or equivalent; additional training in medical office administration is a plus.