CRM & Data Analytics Manager / Assistant Manager

Shape the Future with Data! Are you ready to make a real impact on customer journeys at TEB BNP Paribas? We are looking for a CRM & Data Analytics Manager / Assistant Manager to join our growing team. As data professionals, our aim is to elevate customer success through analytics and insights, while remaining deeply committed to customer satisfaction. Role Overview This role focuses on leveraging data analytics and analytical models to drive improvements in customer journeys and customer experience. You will analyze customer data to support the design and implementation of data-driven strategies that enhance customer satisfaction and business performance. Providing actionable insights to sales, marketing, digital, and customer service teams will be a key part of your role. Why Join TEB BNP Paribas? Opportunity to work on impactful CRM & customer journey analytics use cases Hands-on exposure to advanced analytics and real business problems Collaborative environment that supports learning and professional development Join us at TEB BNP Paribas and shape the future of customer experiences with data! Key Responsibilities: Utilize data analytics to improve customer journeys and customer satisfaction Analyze customer feedback, behavioral, and interaction data Support the development and implementation of CRM and customer experience initiatives Prepare analyses, reports, and dashboards to enable data-driven decision-making Collaborate with cross-functional teams to translate business needs into analytical insights Qualifications: Bachelor’s degree in Engineering, Statistics, Mathematics, Computer Science, or a related field Min 3 years of experience in data analysis, reporting, CRM analytics or similar roles Hands-on experience with Python, SAS, SQL or R Strong analytical thinking and problem-solving skills Ability to work with complex datasets and clearly communicate insights Eagerness to learn and grow in analytics and customer experience domains This role follows a hybrid work model (4 days on-site, 1 day working from home)