Lifestyle Manager

ABOUT US For the world's most discerning individuals, brands, and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. As the world's leading luxury lifestyle management group, we elevate every aspect of our clients' lives through meticulous attention to detail, unparalleled personalisation, and an unwavering commitment to redefining excellence. Driven by our mission to grant access to the very best life has to offer, our culture is defined by curiosity, British heritage, meaningful global connections, and a relentless pursuit of perfection. JOB ROLE The Global Corporate Lifestyle Manager will handle, research, and action a wide variety of lifestyle and leisure-related requests received via telephone or email from Members based around the globe. Operating within the Servicing department and reporting to the Corporate Team Manager, you will deliver exceptional corporate concierge support-servicing both reactive and proactive models-understanding client expectations and consistently going above and beyond to provide seamless request fulfillment. KEY DUTIES Request Handling & Research: Researching and arranging travel bookings, restaurant/club reservations, health & beauty requests, gift ideas, and tickets for sports, theatre, or concert events. Member Correspondence: Managing intensive phone and email-based correspondence adhering to company-standard greetings, Member address protocols, and consistent levels of courtesy. End-to-End Request Management: Taking full ownership of requests (aiming to complete within 1 shift), setting realistic completion deadlines, providing quality suggestions, and issuing clear final confirmations. CRM Administration (Qforce): Logging every action in the Qforce CRM database, maintaining accurate member profile records (passports, ID numbers, mileage cards, preferences), and conducting post-request follow-ups to record member feedback. Proactive Service & Housekeeping: Anticipating additional service requirements (transfers, spa, early/late check-in), asking category-specific criteria questions on first contact, and liaising with Account Management to keep CRM files accurate and up to date.