Deployment Specialist

DEPLOYMENT SPECIALIST Claim Health • New York, NY (In-Person) • Full-Time ABOUT CLAIM HEALTH Claim Health is the AI Revenue Platform for Post-Acute Care. With the US population aging and preference for care moving to the home, post-acute care (home health, skilled nursing, home care, hospice) is one of the fastest growing verticals within healthcare. Post-acute providers operate across fragmented systems, manual workflows, and reactive processes that create operational drag and financial uncertainty. Claim Health replaces this fragmentation with an intelligent, software-driven platform that unifies data, automates execution, and enables real-time decision-making across revenue-critical operations. THE ROLE You'll be the person who takes a signed contract and turns it into a live, working deployment. We need someone who can carry it independently — technically sharp enough to understand how our product works under the hood and translate what a client is asking for into a precise product or configuration request, and people-smart enough to run a C-suite readout and a training session with frontline intake staff in the same day. This is a foundational hire. You'll help build the deployment function from the ground floor and set the standard for how Claim Health onboards every client going forward. You can expect to: • Lead end-to-end deployments across home health and hospice agencies — from discovery through go-live, owning the full mapping of each partner's org structure, payer mix, workflows, and SOPs into precise platform configuration • Configure and deploy Claim Health's AI agents to match each partner's workflows across intake, authorization, and revenue operations • Don't just implement what you're told — bring a point of view. Identify where Claim Health can genuinely improve a process and prescribe a better way forward • Where SOPs don't exist, write them — and build the deployment playbooks and onboarding guides that scale our process beyond you • Translate customer requests into precise, well-scoped product asks that engineering can actually act on • Run onboarding and training sessions across clinical, RCM, and operations staff WHAT WE'RE LOOKING FOR • Meticulous organization — you're managing multiple clients, configurations, and open items simultaneously and nothing slips • Process fluency — you can absorb how an organization works, identify where things break down, and prescribe a better path using the tools in front of you • Genuine technical depth — diagnose problems, translate customer needs into product requests, and operate without engineering support on routine issues • Multi-level communication — equally credible with executives, middle management, and frontline workers; you will be on-site with clients and this is not a back-office role • First-principles problem solver — find the actual cause, not the surface symptom • Calm under pressure — deployments get messy; you don't • End-to-end ownership — you pick something up and see it through; nothing falls through the cracks EXPERIENCE • 2–5 years in implementation, solutions engineering, or a forward-deployed role • A track record of leading deployments and owning go-lives end-to-end, not just supporting them • Healthcare or health tech background preferred; RCM or authorization experience is a strong plus • Technical enough to diagnose integration and data flow issues independently — coding ability is a strong plus Strong plus • Familiarity with home health, hospice, or post-acute care operations • Strong academic background • we're building a high-performance team and rigor matters COMPENSATION & BENEFITS Competitive salary + equity + bonus • Health, dental, and vision • Flexible PTO • Direct collaboration with the founding team Claim Health is an equal opportunity employer.