At Your Service - Phone Attendant

Description Summary: Who We Are White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As an 'At Your Service' Phone Attendant, you will serve as the main point of contact for guest requests, ensuring timely responses, accurate information, and excellent service throughout each interaction. Responsibilities: What You’ll Do Serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests, and following up to ensure excellent service. Attend to each call in a timely, courteous, and efficient manner, using proper telephone etiquette. Dispatch appropriate personnel to satisfy guest requests and resolve guest issues. Develop a thorough knowledge of hotel services, the local area, and nearby travel services to provide accurate answers and thoughtful recommendations. Perform other duties as assigned. What You’ll Bring An outgoing and social personality. Excellent communication and listening skills. A passion for service with a positive, can-do attitude. A collaborative, team-player mindset. Ability to adapt to any situation. Ability to lift, carry, or otherwise move up to 10 lbs. Other information: What You Can Look Forward To Medical, Dental, and Vision insurance (starting Day 1) Life Insurance and Disability Insurance Paid Parental Leave DailyPay option Employee Assistance Program (EAP) 401(k) with company match Vacation/Paid Time Off (PTO) with rollover Complimentary wellness tools Unlimited referral bonuses Leadership development and tuition reimbursement Discounts on hotel rooms, dining, and other travel/entertainment experiences Multiple hotels in each market = more opportunities for growth White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.