Account Manager

Position Summary We are looking for a highly organized Account Manager to support our key global clients in the consumer goods sector. The ideal candidate thrives in a dynamic FMCG environment, is client-oriented and process-driven, and is passionate about both people and performance. The Account Manager will be responsible for managing the client relationship on a daily basis, ensuring full satisfaction across all services. This includes overseeing a team of onsite resources and acting as the main point of contact for commercial and performance matters. Job Responsibilities: Client Relationship & Account Management Act as the primary contact for the client’s marketing and purchasing teams. Provide support to project managers during the proposal phase. Be responsible for drafting new contracts and renewing existing ones. Manage the Service Level Agreement (SLA). Ensure client satisfaction through proactive communication, issue resolution and strategic guidance. Drive continuous improvement initiatives across the entire scope of the collaboration. Team Management Manage and support a team of 7-8 Project Managers. Foster collaboration, efficiency and team wellbeing. Provide leadership to maintain performance, motivation and operational fluidity. Project & Operational Excellence Oversee artwork production processes to ensure quality and deadlines. Address topics related to the graphic/printing workflow when needed, even when not directly involved in production tasks. Ensure strong alignment between internal teams and onsite staff. Business Analysis & Finance Collect and consolidate forecasted project volumes and communicate them internally. Manage internal and client-facing billing processes (year-start estimates, invoicing follow-up, financial reporting). Produce contractual KPIs and performance dashboards for client and internal monitoring. Innovation & Optimization Lead and support initiatives related to process improvements and innovation within the project. Bring fresh ideas and propose new ways of working to strengthen the partnership and operational efficiency. Key Requirements Proven experience in Account Management within the packaging / artwork / prepress / printing industry. Strong understanding of graphic production workflows and related processes. Excellent client-facing and communication skills • ability to build trust and manage complex conversations. Solid leadership and interpersonal skills; strong sense of empathy and emotional intelligence. Advanced Excel skills and strong analytical mindset (KPIs, dashboards, volume estimations, reporting). Experience managing cross-functional or onsite teams is a strong advantage. Demonstrated involvement in innovation / automation / continuous improvement projects. Proficient English required. Soft Skills Highly organized and detail-oriented. Proactive, solution-driven and accountable. Comfortable in fast-paced and high-expectation environments. Ability to combine operational excellence with a human-centric approach. Location & Timeline: Hybrid work arrangement: Üsküdar, Istanbul. Ideally starting in July 2026 Type of contract: full time, permanent