Front Desk Representative

Company Description Homewood Suites Austin Cedar Park-Lakeline offers longer-stay guests a personalized, comfortable, and connected experience. Located near Lakeline Mall and Alamo Drafthouse, the hotel provides convenient access to shopping, dining, and entertainment. Guests can relax and engage with the team and other visitors during the hotel’s Social Hour, creating a welcoming, community-oriented atmosphere. Team members are encouraged to contribute to this friendly environment by delivering attentive service and helping guests feel at home. Role Description The Front Desk Representative is a full-time, on-site position based at Homewood Suites Austin Cedar Park-Lakeline in Austin, TX. This role is responsible for welcoming guests, completing check-in and check-out procedures, and managing room reservations and changes. Daily tasks include answering phone calls, responding to guest inquiries, processing payments, and communicating hotel information clearly and professionally. The Front Desk Representative will also handle basic receptionist duties, such as coordinating with housekeeping and maintenance, resolving guest issues, and ensuring the lobby and front desk area remain organized and inviting. This role requires a strong customer service focus and consistent, professional communication with guests and team members. Qualifications Strong customer-facing skills, including Customer Service and Receptionist Duties, with a focus on creating a welcoming guest experience. Proficient Phone Etiquette and Communication skills to handle inquiries, provide information, and support guests professionally. Experience managing Reservations and front desk operations, including check-in/check-out and basic hotel systems. Ability to remain calm and solution-focused when handling guest concerns, special requests, or high-traffic periods. Basic computer skills and familiarity with reservation or property management systems are preferred. Reliability in maintaining assigned schedules, including possible evenings, weekends, and holidays. Prior experience in hospitality or front desk roles is an advantage but not strictly required. High school diploma or equivalent; additional training in hospitality or customer service is a plus.