IT Enterprise Operations Specialist

With our MAC/One, MACFit, MAC Studio and NuSpa brands, we are Türkiye’s largest fitness community. We are looking for an IT Enterprise Operations Specialist to join our IT team at our Head Office in Ortaköy, Istanbul. Being part of MAC means joining a community that continuously evolves, improves, and moves for a better life. Here, ideas matter, teamwork is encouraged, and feeling good is just as important as working efficiently. If you would like to become part of our healthy lifestyle community, we look forward to receiving your application. Key Responsibilities Set up IT infrastructure for newly opened clubs and renovation projects, including managing external contractors and service providers. Install and configure PCs, laptops, printers, POS devices and other peripheral equipment. Install, maintain and provide support for operational technology systems used across clubs, including: Access Control & Turnstile Systems CCTV & Surveillance Systems Public Address Systems Sound Systems Digital Signage and Display Solutions Coordinate with relevant internal teams and external vendors throughout club opening projects. Install, maintain and provide support for LAN switching infrastructure. Set up, maintain and troubleshoot Corporate Wi-Fi and Guest Wi-Fi networks. Manage routers, internet connections and basic WAN connectivity. Perform network cabling checks and troubleshooting activities. Monitor network performance and proactively address potential connectivity issues and outages. Provide Level 1 and Level 2 IT support to club and Head Office employees. Diagnose and resolve Hardware, Software and Network-related issues. Prepare devices, applications and user accounts as part of new employee onboarding processes. Provide end-user support for Microsoft Windows, macOS and corporate applications. Carry out periodic maintenance activities for club technology systems. Maintain accurate IT asset inventories, technical documentation and network diagrams. Track hardware lifecycle management, replacement and renewal processes. Ensure that IT infrastructure across all clubs is managed in accordance with company standards. Coordinate with ISPs, Telecom providers, Security Systems vendors and other IT service providers. Take an active role in new club openings, relocations and technology transformation projects. Track and resolve outstanding issues during club openings in line with defined SLA targets. Follow up on reported and outstanding IT issues after clubs become operational and ensure timely resolution in accordance with SLA targets. Requirements Bachelor’s degree in Computer Engineering, Management Information Systems, Electrical Engineering, Electronics Engineering, Telecommunications Engineering or a related field. At least 2 years of experience in IT Infrastructure, Field Support or System Administration. Experience working in multi-site operations is preferred. Good knowledge of Microsoft Windows, macOS, PC Hardware & Troubleshooting, TCP/IP, Switching and Wi-Fi technologies, Router configuration and Structured Cabling. Experience with CCTV, Access Control, Turnstile or Sound Systems is preferred. Valid driver’s license and willingness to travel. Preferred Qualifications Experience in Retail, Hospitality, Fitness or other multi-location operations. Knowledge of Microsoft 365. Experience with Network Monitoring tools. Hands-on experience with Fortinet, Cisco, Aruba, Ubiquiti or MikroTik products. ITIL Foundation certification. CCNA or CompTIA Network+ certification. Competencies Strong problem-solving and troubleshooting skills. Customer- and user-focused approach. Strong communication and coordination skills. Strong sense of ownership and a results-oriented mindset. Strong planning and organizational skills. Ability to prioritize effectively in a fast-paced operational environment. Team-oriented mindset with the ability and willingness to work actively in the field when required.