Technical Services Manager

We are looking for a Technical Services Manager for our global business partner operating in the medical sector. Job Description • Manage Technical Services operations effectively and efficiently, • Lead technical teams and team leaders, • Ensure high standards of quality, efficiency and customer satisfaction, • Drive process improvement and operational excellence initiatives, • Collaborate with global teams and adapt international procedures and best practices to local operations, • Monitor operational KPIs and take necessary actions, • Develop workflows and procedures to improve service operations, • Lead team development, performance management and employee engagement, • Manage technical requests from customers and business partners. Qualifications • Bachelor’s degree, preferably in Engineering, • At least 10 years of relevant experience in technical service, technical operations, & repair or similar fields • Proven experience in team and team leader management, • Good command of English with active daily use, • Experience in process improvement and project management, • Strong analytical, problem-solving and leadership skills, • Strong communication and stakeholder management skills, • Proficiency in MS Office, • Willingness to travel domestically and internationally when required. Experience in medical devices, biomedical, electronics, electromechanical systems, technical service or similar technical operations will be considered an advantage.