Account Manager

Job Profile The Outsource Account Manager serves as primary point of contact for artwork requirements across various BAT brands, ensuring the efficient creation, approval, and delivery of packaging materials while maintaining high standards of print quality and technical compliance. Occasionally on-site at the client’s location, the successful candidate will work within the client’s office alongside an established SGX team to provide project support and manage the client’s highly professional packaging team. Previous experience in multi-line project management and print file handling is advantageous, ideally with a background in print and packaging within tobacco or FMCG sectors. This demanding role requires an individual with impeccable organisation, presentation and communication skills who can illustrate their experience in multitasking and administrative end-to-end project management. Building and sustaining a strong relationship with the Packaging Deployments teams and stakeholders such as End Markets, Product Teams throughout BAT. Working closely with the studio, internal Project Managers, Account Director and the New Products Introduction (NPI) Managers. Main Responsibilities Act as the main point of contact for BAT stakeholders regarding artwork requirements, addressing queries and coordinating with internal and external teams. Attend project kick-off and start-up meetings to fully understand artwork briefs and ensure seamless handover to the studio. Coordinate artwork creation, approval, and delivery using BAT internal systems, ensuring technical print standards and printable files meet requirements. Monitor and manage multiple projects with varying SKUs and priorities, ensuring all deadlines are met and providing guidance on day-to-day challenges. Lead daily and weekly meetings with stakeholders, internal Packaging Teams, NPIs, and senior management to review project progress, identify potential delays, and communicate updates and ETAs. Develop and maintain strong relationships with brand teams, category contacts, studio teams, printers, and tooling suppliers. Work collaboratively with internal studio teams regarding print technical and colour management, ensuring printability and quality standards are consistently maintained. Ensure all Purchase Orders are raised in advance of project submissions to the studio. Maintain up-to-date knowledge of packaging trends and developments, sharing insights with internal teams and stakeholders. Support forecasting of future projects in collaboration with the Senior Outsource Packaging Development Manager and SGX studio. Track projects at Material Code and Project level, including approvals, technical support, and workflow progress. Proactively escalate issues when necessary, ensuring client expectations are managed and internal procedures are consistently followed. Ensure all administrative tasks are completed on time and maintain KPIs by monitoring delayed tasks daily. Team and Client Behaviours Be a positive and supportive calming member of the team and always maintain a professional attitude. Be able to closely support the internal stakeholders and studio teams, building strong relationships with all cross-site teams. Act as an ambassador for SGX, develop and maintain good client relationships with the client’s key stakeholders: internal Packaging teams, Category teams, NPIs, Brand teams, printers and suppliers Raise any issues whether client, production or team related to the Senior Manager to address issue and resolve accordingly. Actively support colleagues during fluctuating workloads and periods of holiday or sickness absence. Information Management Support the Senior Manager to ensure that the Forward Loading is completed accurately for ranges within your control on a weekly basis. Successfully communicate production issues from the studio and work on solutions effectively with other members of the Outsourced Packaging Manager team Skills & Experience Project Management skills and experience preferable. Strong organisational skills along with ability to multi-task. Excellent communication skills both verbal and written. Excellent attention to detail. Technical knowledge of print or repro (bleeding, trapping, printing specs) Experience of in Packaging sector, preferably in Tobacco Packaging Flexible and hardworking. Ability to learn, adhere to and uphold process. A team player, with an efficient and proactive approach. Smart appearance and professional attitude. Approachable and trustworthy. PC literate – Microsoft Office, Adobe Acrobat Knowledge of design, retail, brand beneficial.