CI2C Credit & Collection Senior Analyst, Turkey

You’ve built experience, now use it where bold ideas meet real impact. At Opella, we’re challenging how self-care works for millions of people and needs leaders and experts ready to shape what’s next. As CI2C Credit & Collection Senior Analyst, Turkey, you’ll bring your skill, your curiosity and your drive to make health simpler, smarter and more human. About The Job Deliver credit and collections management services to Opella Asia as per their respective Service Level Agreements (SLAs) Assess customer credit risk for new & existing customers Review customer credit data Check credit availability and manage blocked sales orders Contribute to periodic reviews and updates to credit policy and guidelines and credit management operational framework Collection activities: review AR ageing reports, perform collection & dunning, escalate & follow-up actions Dispute & Claims management activities Address operational issues and follow through to resolution in an effective and timely manner Deliver operational KPIs and comply with Opella policies and guidelines Participate in continuous improvement initiatives Key Results/Accountabilities Operation Deliver credit & collections management services to OPELLA Asia for Opella entities within OPELLA perimeter as per their respective Service Level Agreements Credit management: Collect new customer’s data for credit assessment, run risk & scoring tool and assign/update credit data Collect existing customer internal and external data, run risk & scoring tool, analyze, and fine-tune the outcome and update credit data annually on an ad-hoc basis Check credit availability, manage blocked sales, document the case Contribute to business reviews and to updates to credit policy definition Collection Management services: Review AR ageing reports Perform collection & dunning Determine appropriate escalations & follow-up actions as per defined process Dispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility Contribute to business and customer collection strategy reviews Execute in compliance with Opella policies and guidelines Complete all activities as per the global Core Model and operational KPIs Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope Pro-actively anticipate operational issues and coach junior analysts Build, document, and transfer Core Model process knowledge (Level 6/7) relating to credit & collections management Continuous improvement Identify process improvement opportunities through elimination of redundant activities Participate in process automation initiatives and ensure seamless adoption and transition KEY WORKING RELATIONSHIPS Head of Credit Management & Collection Credit &Revenue Partners About You Functional Broad understanding of Customer invoice to Cash process and activities and Credit Management process Understand and evaluate financial statements and performing detailed financial analysis Hands-on knowledge of collections & receivable activities Good business acumen Strong deductive and analytical skills Technical Computer literate and familiar with accounting applications (knowledge of SAP will be an advantage) Knowledge of Microsoft Office Interpersonal Ability to interact with internal and external clients in a professional manner Team player, able to work collaboratively transversally and with Ci2C front line teams with an end-to-end mindset Good communication skills Attentive to customer needs and feedback Ability to organize, prioritize and structure the tasks for oneself Attentive to detail and works with precision Action oriented, delivery driven, change agent Role model/coach to junior analysts Background Graduate degree in accounting or finance 5-7 years experience in Credit & Collections Management preferably in an international multicultural environment Fluent in Turkish & English. Key Dimensions The Senior Credit & Collection Analyst reports to Ci2C Head of Credit & Collection and works closely with the Credit & Revenue partner, Customer Service, Master Data, Supply Chain, Trade or Global Business Unit and Ci2C peers. Challenger Mindset – Candidate must be able to demonstrate the Challenger Mindset All in. Together. Keep each other honest. Have each other's back. Courageous • Break Boundaries. Take thoughtful risks with creativity. Outcome Obsessed • Be personally accountable. Driving sustainable impact and results with integrity and speed. Radically Simple • Simple for us. Simple for consumers. Simple for customers. As it should be. About Us Opella is the self-care challenger with the purest and third-largest portfolio in the Over The Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally. Our mission is to bring health in people’s hands by making self-care as simple as it should be. For half a billion consumers worldwide – and counting. At the core of this mission is our 100 loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan. As a globally certified B Corp company, we are active players in the journey towards healthier people and planet. Find out more about our mission at www.opella.com.