Onboarding Executive

Who We Are OPLOG is the tech engine behind seamless e‑commerce fulfillment for top brands across Türkiye, Europe, and the US. By fusing in‑house software with robotics and automation, we erase the line between the physical and digital worlds—delivering post‑purchase experiences that turn customers into fans and giving our clients an unfair competitive edge. We’re building a world-class robotic fulfillment ecosystem, and we’re looking for curious minds to shape the future with us. What You'll Do: Manage the operational onboarding of new customers end to end Translate post-sales customer expectations into operational requirements Build the onboarding project plan and track timelines with relevant teams Coordinate across warehouse, operations, IT, finance, customer service, and commercial teams Analyze customer processes and design operational workflows Act as the bridge between business units in WMS/TMS/ERP integration processes Prepare SOPs, workflows, operational instructions, and customer requirement documents Ensure master data, product, location, pricing, and operational parameters are set up correctly Coordinate UAT, pilot operations, and go-live processes Manage the post-launch stabilization period and hand over operations smoothly to the relevant teams Identify improvement opportunities and contribute to efficiency projects Who You Are: Bachelor's degree in Industrial Engineering, Business Administration, Logistics, Supply Chain Management, or a related field 2–4 years of experience in logistics, operations, customer integration, project management, or process improvement Hands-on experience in new customer onboarding, process analysis, and operational transition Strong knowledge of warehousing, order management, distribution, and supply chain operations Familiar with WMS, TMS, ERP systems and system integration processes Experienced in project planning, tracking, risk management, and action coordination Able to build process maps, prepare SOPs, and manage operational documentation Analytical mindset for KPI design, reporting, and performance tracking Proficient in MS Office, especially advanced Excel Knowledge of Power BI or similar reporting tools is a plus Strong cross-functional coordination and customer communication skills Problem-solver, detail-oriented, and results-driven Good command of English Comfortable in a dynamic environment and able to manage multiple projects at once