Global Technology Services Manager

Global Technology Services Manager Who We Are With a 60-year history, Tiryaki Agro stands as one of the world's leading agricultural supply chain companies. Its unique global business model spans the entire supply chain, from certified seed production to field cultivation, storage, processing, logistics, trade, and reaching the end consumer. Tiryaki Agro provides nutritional solutions worldwide, committed to building a food future in harmony with nature. The company processes products sourced from approximately 30 countries, particularly Turkey, in 27 facilities across 10 countries on 3 continents, delivering over 4 million tons of conventional and organic agricultural products to customers in 70 countries annually. It operates in more than 40 ports globally, including one owned port and three privately contracted ports. Since 2018, Tiryaki Agro has strengthened its global leadership by acquiring majority shares in Sunrise Foods International, one of the world's largest supply chain management companies for organic feed and oilseeds. About the Role We are looking for a Global Technology Services Manager to lead and continuously evolve our global technology services landscape across multiple geographies including Türkiye, the United States, Canada, Central Asia, the Middle East, and Africa. Reporting directly to the Global IT Director, this role is responsible for ensuring stable, scalable, secure, and standardized technology services while collaborating with cross-functional business units and maintaining a strong balance between leadership and hands-on execution. This is a senior leadership role for a self-driven technology professional who can independently assess current operations, identify improvement opportunities, define priorities, build actionable roadmaps, and drive execution across a complex international environment while leveraging strong technical expertise to design, optimize, and govern modern enterprise technology platforms and services. The role will play a key part in strengthening our global technology organization, standardizing the digital workplace experience across all group companies, supporting the adoption of emerging technologies including AI-powered productivity solutions, and building a high-performing technology services team that can scale with the organization's future growth. Based in Türkiye, with regular travel across international locations to support global technology operations and business initiatives. Qualifications Typically 12+ years of relevant experience, including significant leadership responsibility in multinational or geographically distributed environments Proven experience managing distributed technology operations across multiple countries and regions Strong hands-on knowledge of: Microsoft 365 ecosystem Cloud platforms (preferably Azure) Enterprise networks and connectivity Digital Workplace technologies IT operations and service management Vendor and outsourcing management Experience leading hybrid operating models combining internal teams and external service providers Experience designing, developing, or transforming technology organizations and operating models Ability to engage in technical and architectural discussions while effectively leading teams Familiarity with AI-powered workplace technologies, Copilot, and modern productivity platforms is considered an advantage Strong problem-solving, planning, and execution capabilities Fluent English (written and spoken) Strong leadership, communication, and stakeholder management skills Ability to travel domestically and internationally on an as-needed basis to support global and local operations, strategic projects, and business objectives. Main Responsibilities Lead and oversee global technology services operations covering cloud platforms, Microsoft 365 services, networks, digital workplace technologies, and end-user computing services Ensure operational stability, availability, performance, and service quality across all regions Define and maintain global standards for infrastructure, cloud, workplace, network, and operational processes Drive the standardization and continuous improvement of the digital workplace experience across all group companies Develop and maintain a clear understanding of the current technology landscape, identifying risks, gaps, and improvement opportunities Build actionable roadmaps and ensure successful execution of technology service improvement initiatives Support the adoption and effective use of emerging technologies, including AI-enabled workplace solutions such as Microsoft Copilot Evaluate existing organizational capabilities, identify skill gaps, and contribute to the evolution of the Global Technology Services organization Develop team capabilities, strengthen operational maturity, and foster a culture of ownership, accountability, and continuous improvement Manage relationships with technology vendors, partners, and managed service providers to ensure service excellence and business value Work closely with regional IT teams and business stakeholders to align technology services with business needs Provide regular, decision-oriented reporting to the Global IT Director Ensure technology services are documented, scalable, repeatable, and not dependent on individual knowledge or heroics