Field Operations Executive (Service)

MINDPICKED is a new generation recruitment firm providing companies solutions in their search for talent, and talents opportunities who wants to reach their potential. We specialize in middle and senior management recruitment in various sectors and countless job functions. We are looking for a Field Operations Executive (Service) for our global client operating in the manufacturing industry. This is a field-based leadership role. The successful candidate will spend the majority of their time in the field, managing service operations across multiple provinces, leading service technicians, conducting customer visits, and ensuring operational excellence on-site. Responsibilities Leading & steering today's service technicians Conduct personal evaluation meetings with technicians multiple times a year, addressing performance and development, Ensure regular on-site visits to service technicians, providing support and assessing technical and disciplinary aspects, Oversee training for new technicians and ensure all technicians are informed about special installations, Manage safety protocols, including toolbox meetings, workspace inspections, and handling organizational escalations, Monitor and optimize technician capacities, addressing maintenance completion, accidents, and productivity, Approve service technician orders, release necessary costs, and align with the Service Manager on inventory checks and results. Organizing and planning the future workforce Assess workforce needs, including recognizing the need for new technicians, reviewing team resources and skills, and selecting/hiring new staff, Manage workforce dynamics by addressing technician absence, requesting relevant trainings, and providing career guidance for professional development, Strategically monitor and decide on workforce sustainability, including revenue and profit analysis, development of employee retention strategies, and decisions on continuing or discontinuing with new employees. Carrying out required follow-ups (technical & sales) Manage complex repair situations and escalate long-term technical issues with clients, Find innovative solutions for non-standard challenges, such as parts availability or using rental trucks. Sales Activities in After Sales Visit customers to discuss and adjust repair quotes, assisting technicians in complex repair situations and making decisions on approach, Process outstanding invoices and handle After Sales complaints, analyze situations and resolve dispatching complaints, Analyze competitors and take countermeasures, visit key customers during open tenders and potential truck sales. Qualifications Bachelor’s degree in Engineering, Business Administration, or a related field, Minimum 5 years of experience in technical field operations or service operations, Proven experience in managing field technicians and coordinating service teams, Strong problem-solving and decision-making skills in field environments, Good knowledge of occupational safety practices, Proficiency in MS Office and SAP, Ability to work independently and manage multiple operational priorities, No travel restrictions; willing to travel frequently within the assigned region, Good command of English, both written and spoken.