IT Continuity and Process Management Specialist

IT Continuity and Process Management Specialist The description of the role: The role has three main responsibilities; IT Service Management The role is responsible for managing, negotiating and tracking service level agreements (internal, subsidiaries, vendors), Responsible for monitoring service levels closely, negotiating its under-target positions with the related technical teams and reporting their actions, Liaises for SLA settings, Responsible to ensure a proper monitoring structure for the services, Responsible to ensure a proper IT Service Catalogue Management, Responsible for defining business and technical level KPIs, reporting their realizations, Responsible for running continuous service improvement and implementing SRE methodologies. IT Continuity & Resilience Responsible for managing the IT Continuity strategies and plans in comply with the Bank’s business continuity strategies and IT continuity framework, Responsible for managing and following the IT Continuity dashboard and implementing the related governance rules, Responsible for tracking and mitigating gaps within IT Continuity setups or relevant assets, Responsible for preparing the disaster recovery exercise plans, performing the disaster recovery exercises periodically, reporting the results and following its actions, Responsible for keeping all IT Continuity procedure and processes up-to-date. IT Process Management & Governance Responsible for implementing the IT processes according to the ITIL, COBIT, etc. in order to increase the quality, performance and effectiveness, Responsible to implementing the group governance model and following its actions, Responsible for re-engineering as-is processes with Lean Process Methodology, Responsible for managing IT processes like Change Management, Technology Management, Software Asset Management, Problem Management. Qualifications and experience required to perform job: BSC degree in Industrial Engineering, Electric and Electronic Engineering, Computer Engineering or relevant fields, 3 years of experience in relevant areas such as Change Management, SAM, Service Management, Continuity Management or ITIL process improvement, Good level of English language, Have basic knowledge on the infrastructure such as network, databases, firewall, proxy, operating systems, etc., Close working relationship with technical and business teams, Knowledge/certifications of standards like ITIL or COBIT is a plus, Good project management skills, Works effectively in a changing environment.