Hotel Operations Manager

Company Description Senator Hotels Group partners with world-renowned hotel brands such as IHG and Marriott to operate and manage hotels across multiple markets, including Crowne Plaza Istanbul West, Holiday Inn Istanbul Old City, and Four Points Flex by Sheraton Taksim Square. Role Description We are seeking an accomplished, commercially driven Hotel Operations Manager to lead Crowne Plaza Istanbul West — a 93-room upscale property in Büyükçekmece, on Istanbul's dynamic western business corridor. This is a full-time, on-site leadership role that pairs full operational ownership with a strong commercial mandate. The successful candidate will run daily operations, elevate guest satisfaction, and — above all — drive topline performance and market-share growth against a competitive set. This is a clear path to General Manager: a strong first year leads directly to promotion to GM. Reporting directly to the Board, the Hotel Operations Manager will: Own all aspects of daily operations across Front Office, Housekeeping, Food & Beverage, Technical Services, and Sales, ensuring seamless cross-departmental coordination and a consistently superior guest experience Own the commercial agenda within its KPIs — occupancy, ADR, RevPAR, and GOP against budget — driving corporate accounts, tour-operator series, and MICE/events demand alongside the sales team Lead revenue management and pricing strategy in coordination with IHG systems to maximise RevPAR Index (RGI) versus the competitive set Build, train, and develop a high-performing team that upholds Crowne Plaza service standards Implement strategies that improve operational efficiency, quality, and profitability Act as the property's senior on-site leader, maintaining full IHG brand alignment and shaping strategic direction alongside ownership Qualifications Minimum 5 years' experience as a Operations Manager or General Manager in a branded hotel (IHG, Marriott, Accor, or Radisson preferred), with a proven track record in both guest satisfaction and commercial results Demonstrated success in sales and revenue growth — corporate account acquisition, tour-series contracting, and/or revenue management Hands-on background in Sales & Marketing and/or Front Office operations Strong command of hotel technology, including Opera PMS, Excel, and the practical use of AI tools in day-to-day work Excellent communication and interpersonal skills Bachelor's degree in Hospitality Management, Business Administration, or a related field Fluency in Turkish and strong working English Key Performance Indicators (KPIs) Commercial performance: Meet the budgeted GOP every quarter and grow RevPAR and market share (RGI) against the competitive set Sales development: Expand corporate, tour-operator, and MICE revenue through proactive account acquisition Online reputation: Maintain a minimum 4.5 / 5 guest-review score across IHG Heartbeat, OTAs, Google, and TripAdvisor — reviewed monthly Team development & retention: Drive continuous training and professional growth to lift performance and reduce turnover