Inside Sales Responsible

Who We Are : Ravago is a Luxembourg company, and a prominent global brand with operations in over 60 countries, more than 350 locations, and over 10,000 employees serving over 58,000 customers. Ravago continues to make a global impact within Europe, North America, Asia, and Africa. Over the years, the ambition of global expansion and market leadership in polymer and chemical distribution, recycling and compounding, and building materials, became a reality. And today, under the proud name of Ravago, we operate both as manufacturer and distributor in Türkiye with our more than 1300 employees, where Ravago Türkiye, as the second biggest producer in the petrochemical sector, serves in raw material production and distribution across 13 locations. We are committed to growing and strengthening our presence every day, upholding our values of entrepreneurship, professionalism, humility, and human-focus. Get to know us better at Ravago Türkiye • Linkedin Join our Kimteks company as a “ Inside Sales Responsible ” and contribute to our operations in Ataşehir. What You’ll Do? Manage customer requests, inquiries, and complaints, ensuring timely resolution and maintaining customer satisfaction. Coordinate the end-to-end order management process, including accurate order entry, stock availability, product reservations, and timely deliveries. Act as a key point of contact between customers, Sales, and other internal departments to ensure smooth communication and operational efficiency. Prepare and communicate price quotations, sales documentation, and contracts, while ensuring accurate invoicing and payment terms. Monitor customer-related activities, including project tracking, sample management, and customer portal operations. Support customer satisfaction initiatives by gathering feedback, conducting surveys, and identifying improvement opportunities. Participate in relevant trade fairs, meetings, seminars, and promotional activities as required and approved by the manager. Who We Are Looking For? Bachelor’s degree in a relevant field (preferably in Chemical Engineering), Minimum 2 years of experience in a similar role, Excellent command of written and spoken English, Proficiency in MS Office applications, Strong analytical thinking and problem-solving skills, Customer-oriented with strong verbal and written communication skills, Team player who is disciplined, detail-oriented, and results-driven, Strong planning, organization, follow-up, and reporting skills. What We Offer Continuous learning and development opportunities, Career growth through internal postings within Ravago Türkiye Group Companies, A dedicated Ravpartner to guide and support you from day one, Giving back through a corporate support to a partner non-governmental organization on behalf of our internal trainers in recognition of their contribution, Recognition and reward program that support and celebrate employees’ innovative ideas and successful projects. A collaborative and people oriented culture that encourages ownership, Employee Benefits Health and wellness programs, including access to online psychologists, dietitians, and fitness trainers, to support your well-being, Private health insurance coverage from your first day at Ravago Türkiye, Contribution to Individual Retirement Account (BES) after one year, Year-end bonus system, Meal allowance, Hybrid working options, A sports membership (MultiSport) to support your health and wellbeing.