IT Coordinator (Fixed Term 1 Year)

We are currently seeking an experienced IT Coordinator on behalf of our client, Abbott Türkiye . If you have a strong background in IT support, infrastructure, application management, and stakeholder collaboration, and are looking to take the next step in your career within a global healthcare organization, we would love to hear from you. Primary Function: Most complex issues and problems, multi-tasking. Mentoring of Wipro technicians providing in-depth technical experience and direction. Documentation of issues and knowledge. Higher level of trouble shooting and remediation. Work with resources out of their group, providing coordination. Act as a liaison between regional IT and Turkey business stakeholders, escalating issues timely and providing timely solutions. Guide the business on IT best practices and existing policies, helping with application management where required. Prepare for a successful audit with the help of the regional IT, represent IT in front of the IT auditors, and assist in audit remediations. Cascade business technology demands to management and act as a liaison with local vendors and business/ management Core Job Responsibilities: Comply with the desktop group practices and procedures Update remedy and other data repositories as appropriate in a timely manner. Identify technical and process issues and recommend improvements, document, seek approval and implement. Achieve target ticket volumes and ticket resolution levels Coordination and consulting with client areas to help analysis problems and needs and recommend technical solutions. Constantly monitor individual queue to resolve routine and non-routine desktop issues and requests Act as an escalation point for technical issues. Maintain a high level of customer satisfaction Works with minimal management direction Minimum Education- to perform this job: Bachelors degree or equivalent experience. No advanced degree required Industry certifications preferred Minimum Experience/Training Required to perform this job: 4+ years’ experience