IT Supervisor

Position: IT Supervisor Required skills and qualifications • Bachelor’s degree in computer science, IT engineering, or a related field and Professional IT Certifications • Strong knowledge with network concepts (LAN/WAN, TCP/IP, DNS, DHCP). • Strong knowledge with IT and network hardware devices. • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional). • Excellent written and spoken communication skills in English. • Certified in ITIL and/ or Quality and Security is plus • Proven 5+ years’ experience of working in IT sector. • Experience in working in global projects in matrix organizations. • Experience supporting Microsoft operating system products (e.g., Office365, SharePoint, AD, MS Teams,) • Knowledge of software, hardware, computer operating systems, and other technical skills that allow for managing an IT infrastructure. • Ability to handle confidential information. • Good understanding of IT security protocols and backup procedures • Ability to work independently and prioritize tasks effectively. • Excellent problem-solving and communication skills. Role and responsibilities • Supporting, maintaining and responsible for IT Infrastructure and software of company’s office and Visa application centers • Responding to user’s technical request and coordination with IT service desk for resolution. • Managing the day-to-day IT operations and coordinating with end users. • Install and test desktop, peripherals, software applications followed by company’s standard check list • Train end users on usage of computer hardware and software. • Ensure that work is carried out within agreed service levels. • Ensuring the IT function delivers the highest standards of internal customer service. • Complying with the company, IT and information security policies, controls, and processes. • Collecting and keeping all the necessary IT statistics (including inventory of IT infrastructure, asset tags and software) and information. • Providing technical support on-site and support remote locations. • Conduct Periodic IT Audit and ensure no security incident. • Coordinate with IT vendors for service delivery, procurement and delivery of IT products as per company’s negotiating the best offers. • Coordinate with business and technology partners for the day-to-day operational and project requirements by video call, mail, and phone. • Collaborate effectively by working with other departments in the organization. • Responsible for his actions when handling confidential information (including personal data) of the company in accordance with the internal policy of the company and the current legislation. • Open to travel