Customer Experience Senior Specialist

Good Job Good Future 🧡 Life is just like shopping for us; an experience of exchanging happiness… Our shelves are full of rewards and successes. Successively receiving “Most Admired Retailer Company" award for 20 years, building the first loyalty program of Turkey, introducing the Turkish retail clients to self-service shopping without a cashier, leading online shopping experience by launching Migros Sanal Market are just a few of our achievements. As Migros team, we get excited with every member of our team creating his/her own career story! As the beginning of the modern retail industry in Turkey, our activities since 1954 are to design a good future! In summary, you provide the opportunity for Migros employees to create their own career story. We are waiting for you to be a part of our "Good Job Good Future Journey" We at Migros; 😊 We create happiness in everything we do. 🤝 We trust ourselves; we trust and trust the other person. 🌿👫 Our sensitive point is nature and humans. 🌟 We recommend well-intentioned developments. 🏆 We exceed potential and experience great success. 🚀 Good ideas, developments, we say "they are" to ideas that are said to be "no more". What we're waiting for you? BA/BSc degree in relevant academic disciplines (Industrial Engineering, Management Engineering, Management etc.) Minimum 3-5 year of experience in Customer Journey/Experience design and execution Advanced skills in MS Office Programs SQL is a plus Navigating through complex networks of both internal and external stakeholders Analytic/strategic way of thinking, problem solving and time management Good communication skills What you'll do? Create / health check seamless customer processes for loyalty program and defining the experience gaps for customers Ensuring that all communications, messages and materials that reach/appear to the customer are generated with the customer oriented perspective, Experience in planning, prioritizing, documenting and leading development of customer engagement and personalized marketing Understanding and experiencing of optimizing customer experience journey’s through testing and analysis, including AB testing, qualitative and quantitative customer research. Commercially astute – comfortable with optimizing a set of revenue driving KPIs Experience in a matrix, complex delivery focused organization – and ideally exposure to a fledgling or start-up business environment Follow up and identify continuous improvements to the customer experience journey, in order to deliver an excellent customer satisfaction, and maximize conversion in all touchpoints. How Do Our Recruitment Processes Proceed? Assessment HR Interview Assessment Tests Department Interview Reference Check Offer 🤞🏻 📲Follow us on social media accounts to catch our career opportunities!! #Migros#İyiİşİyiGelecek Sürdürülebilir büyüme, eşit imkanlar ve farklı bakış açılarıyla mümkündür. Lead Network Europe (NPO)’nun Gold Partneri olarak; İnsan Hakları ve Fırsat Eşitliği politikamız doğrultusunda, Migros’ta herkesin şeffaf, adil ve eşit haklara sahip olması gerektiğine inanıyor ve çalışıyoruz.