Technical Expert, Application Operations

We are a community of innovators, dreamers, and doers. We welcome likeminded teamplayers to #ExceedEveryday with us! WHO ARE WE? We are a global software company with more than 1600 employees in 3 continents, providing AI-driven digital transformation with our award-winning product portfolio. We have offices and customers in Turkiye, Canada, Ukraine, Netherlands, USA, Singapore and UAE and have been recognized and awarded by independent organizations worldwide. Etiya has been awarded with the "Great Place to Work Certificate" for three years in a row. And also Etiya has been listed in the "Türkiye’s Best Workplaces”, "Best Workplaces in Information Technology", "Best Workplaces for Women", “Best Workplaces for Millennials” and "Innovation by All" by Great Place to Work Turkey. WHY ETIYA? Continuous Improvement We contribute to the continuous improvement of our people through extensive technical, leadership and soft skill training. We offer a dynamic work environment with a unique opportunity to work across diverse international projects as an organization rapidly growing in 3 continents. Innovative Approach We offer an innovative work environment by continuous investment in research and development. Friendly Atmosphere We offer a flat, open, fun and warm work environment for our employees balancing our commitment to customer success with our focus on personal development, interests and passions. QUALIFICATIONS WE ARE LOOKING FOR Bachelor's degree in Engineering (preferably Computer Engineering, Electrical-Electronics, Telecommunications, or related fields) 5-7 years of experience in the telecommunications, information technology, or technology sector, particularly in operational processes, incident management, technical support, and process improvement. Proven expertise in L2 support roles within telecom CRM platforms such as Amdocs, Siebel, or similar enterprise solutions. Familiarity with middleware technologies and integrations between CRM, Billing, and Order Management systems. Hands-on experience with monitoring tools (Grafana, Prometheus, or similar) for proactive issue detection. Expertise in troubleshooting complex incidents and performing root cause analysis in large-scale IT systems. Strong scripting skills (Shell, Python, or SQL) to automate monitoring and troubleshooting processes. Strong hands-on knowledge of WebLogic application servers, including configuration, optimization, and issue resolution. Proficiency in Oracle, including database management, query optimization, and performance tuning. Experience working in ITIL-compliant environments, with a solid understanding of Incident, Problem, and Change Management processes. Knowledge of nix/Linux operating systems and commands, SOAP protocol, GSM, LTE.Knowledge of basic network protocols and services (TCP/IP, DNS, DHCP). Ability to work in a fast-paced, mission-critical operations environment with 24/7 availability when required. Proficiency in English sufficient to follow technical literature and communicate in writing. Certification in ITIL, Oracle, Unix or WebLogic administration is a plus. JOB DESCRIPTION Within the framework of the applications and areas of responsibility it supports, analyse the problems received from customers in depth, develop strategic solutions, and/or ensure that they are effectively finalized in cooperation with the relevant teams. In this process, considering the criticality and priority level of the incident, take the right actions and manage the solution process with high efficiency. Provide the fastest and most effective solution by prioritizing the problems and requests communicated by the leader or manager to whom you report. Act in accordance with the service levels (SLA) and quality standards set during the solutions, while increasing operational efficiency by optimizing business processes. Perform root cause analysis (RCA) and recommend strategic improvements to prevent recurring problems. Lead the implementation of these improvements and conduct comprehensive analyses to improve operational processes. Identify deficiencies in existing processes, develop recommendations to resolve these deficiencies, and take strategic steps to increase the effectiveness of the process. Guide project teams and assume a directive role in the implementation of new processes. Manage resources effectively to ensure that teams achieve their goals and quickly propose solutions to emerging problems. INTERESTED? If you are interested in working with us, we are waiting for your application! For information about recruitment processes and what awaits you at Etiya, you can review our candidate experience guide from the link. [ https://www.etiya.com/file/3a2b9678-cdcf-4b17-bc46-616fa1fe8dd7/Etiya_Aday_Rehberi_TR.pdf ] Applications will be reviewed and will be kept strictly confidential. You can find information about the processing of your personal data within the scope of privacy regulations such as PDPL and GDPR from the privacy policies on our website https://www.etiya.com/privacy