Service Field Executive (Ankara)

Minimum requirements Bachelor degree in engineering, Business Administration or related discipline Minimum 8 years experience in Field Service operations and team management Excellent oral and written communication skills in English or/and German Advanced user of CRM and MS Office applications Analytical skills and a structured way of working Knowledge transfer & communication skills (social competence) Management & leadership skills Ability to work and contribute effectively in teams After Sales product and service process knowledge Tools & diagnostics knowledge Industry know-how Labor safety & health know-how Commercial & administrative know-how Good planning and organization skills and ability to manage multiple projects with tight timelines Very good analytical thinking, result-oriented and planning & reporting capabilities Flexible for traveling Self-starter, work under pressure, good interpersonal skills, ability to exceed goals, has self-initiative For male candidates, military service should be completed Living in Ankara Responsibilities Leading & steering today's service teams Conduct personal evaluation meetings with Regional Service Teams multiple times a year, addressing performance and development Ensure regular on-site visits , providing support and assessing technical and disciplinary aspects Oversee training for new empoyees and ensure all technicians are informed about special installations Manage safety protocols, including toolbox meetings, workspace inspections, and handling organizational escalations Monitor and optimize technician capacities, addressing maintenance completion, accidents, and productivity Organizing and planning the future workforce Assess workforce needs, including recognizing the need for new technicians, reviewing team resources and skills, and selecting/hiring new staff Manage workforce dynamics by addressing technician absence, requesting relevant trainings, and providing career guidance for professional development Fostering collaboration & knowledge exchange Facilitate cooperation between dispatching and technicians Organize & supervise cooperation between technicians (Service) and Sales, Projects & Solutions, Technical Management & Enablement (Regional meetings) Translate customer needs into organizational, technical, or administrative solutions, delivering both ad hoc and contractual services with the service team Collaborate with Contract Management, identifying and supporting sales opportunities, negotiating repair quotes, and conducting review meetings with regional customers Sales Activities in After Sales Visit customers to discuss and adjust repair quotes, assisting technicians in complex repair situations and making decisions on approach Prepare arguments for negotiations on repair offers, aligning with relevant teams for support Process outstanding invoices and handle After Sales complaints, analyze situations and resolve dispatching complaints Analyze competitors and take countermeasures, visit key customers during open tenders and potential truck sales