Inside Sales & Customer Service Representative (Remote)

BagzDepot is a fast-growing U.S.-based wholesale bag supplier serving thousands of businesses across the United States. We are looking for a highly motivated Inside Sales & Customer Service Representative (Remote) to join our team remotely from Turkiye. This is a full-time contractor position working Monday through Friday, 9:00 AM – 5:30 PM Pacific Time (PST) . You will communicate directly with U.S. customers by phone and email, assist with product inquiries, process orders, and help deliver an outstanding customer experience. Responsibilities Answer incoming phone calls from customers professionally. Respond to customer emails promptly and accurately. Assist customers with product recommendations and pricing. Process orders and provide order updates. Resolve customer questions and concerns. Upsell products when appropriate. Coordinate with warehouse and operations teams. Maintain accurate customer records in our CRM. Follow company procedures to ensure excellent customer service. Qualifications Excellent spoken and written English (required). Previous experience in customer service and/or sales. Comfortable speaking with U.S. customers over the phone. Strong communication and problem-solving skills. Professional, organized, and detail-oriented. Reliable high-speed internet and a quiet home office. Ability to work full-time during U.S. Pacific business hours. Preferred Qualifications Experience with HubSpot or other CRM software. B2B sales experience. Experience working for a U.S.-based company. E-commerce or wholesale industry experience. What We Offer Long-term career opportunity with a growing U.S. company. Competitive compensation based on experience. Performance-based bonuses. Remote work from anywhere in Turkiye. Supportive and collaborative team environment. Application Process Please submit: Your resume in English Your earliest available start date Shortlisted candidates will complete an English interview and a live phone role-play before a final hiring decision.