Help Desk Specialist

At Hepsiburada, we are driven by our mission to improve people's lives by developing innovative products and services. Prioritizing customer satisfaction, we offer over 280 million products across more than 30 categories. Through our marketplace model, we bring together over 100,000 businesses. With Türkiye’s and the region's largest Smart Operations Center, industry-leading R&D initiatives, and innovative solutions, we contribute significantly to the growth of the e-commerce ecosystem. For the past two years, we have proudly held the title of Turkey's most recommended e-commerce platform. Through our innovative services like HepsiJET, Hepsipay, HepsiLojistik, HepsiAd, and Hepsiburada Global, we create value for all our stakeholders. Committed to harnessing technology for social benefit, our “Technology Empowerment for Women Entrepreneurs” program has connected thousands of women entrepreneurs with e-commerce, supporting their growth. Our goal is to leverage digitalization and e-commerce to enable greater economic participation With 25 years of experience driven by innovation and entrepreneurship, we proudly continue our journey as “Türkiye’s Hepsiburada” and the first and only Turkish company listed on NASDAQ, the world's leading technology exchange For our colleagues, we offer a work environment that supports creating together and adding more meaning to our work. As a team full of opportunities, we are happy to develop, produce and succeed together. If you want to be part of a team that creates value for everyone and makes life easier through innovative products and services—and contribute to exciting success stories—the future starts here. Qualifications Graduate of relevant university departments, Minimum 2 years of experience in a related position, Responsible and result-oriented, Proficient in English, Strong problem-solving and communication skills, Competent in stress and time management, Preferably knowledgeable about ITIL and/or eager to learn, Knowledge of computer hardware (PC, Monitor, Printer,HandHeld, Raspberry ), Windows operating system, Microsoft Office, and MacOS applications, Able to work in a shift system Residing in Gebze and the surrounding area Asian side of İstanbul Responsibilities Handling and resolving end-user support requests received by the Helpdesk team, Diagnosing and resolving issues on end-user computers via remote access, Managing, controlling, and assigning end-user IT equipment inventory, Providing support for Active Directory, File Server, Print Server, MDM , Google Apps and Google Mail systems, Performing installations and providing support for Notebooks, PCs, MacOS, and Mobile Devices, Resolving system incidents 7/24, taking defined actions, and quickly informing the solution teams. Troubleshooting hardware, software, network, operating systems, mobile devices, and office applications, Providing support for video conferencing systems and applications, and ensuring regular checks, Diagnosing and resolving issues on end-user computers both on-site and via remote access. Provide remote or on-site support for devices such as invoice stations ( Raspberry ,Barcode Printer,Barcode Reader) and handheld terminals used in warehouses https://medium.com/hepsiburadatech https://stackshare.io/hepsiburada "Bu ilan sebebiyle yapacağınız başvurular aracılığıyla toplanacak kişisel verileriniz veri sorumlusu D-Market Elektronik Hizmetler ve Ticaret A.Ş (“Hepsiburada”) tarafından 6698 sayılı Kişisel Verilerin Korunması Kanunu (“KVKK”) ve ilgili mevzuat kapsamında iş başvuru süreçlerinin yürütülmesi amacıyla otomatik yollarla işlenecektir. Detaylı bilgi için lütfen Aydınlatma Metni’ndeki Çalışan Adayı (https://www.hepsiburada.com/kisisel-verilerin-korunmasi) kişi kategorisini inceleyiniz.”