Senior Technical Support

Founded in 2020 , MoneyPay Ödeme ve Elektronik Para Hizmetleri A.Ş. is a fintech company operating as a subsidiary of Migros. MoneyPay delivers its financial services through MoneyCüzdan , within the Money application—an integral part of Migros’ loyalty and payment ecosystem. MoneyCüzdan brings together payment, money transfer, investment, and employee benefits solutions under a single digital structure. Through MoneyCüzdan, users can make contactless QR code payments, use digital card balances, and complete transactions using registered credit cards or personalized pre-approved limits. Users can perform bank transfers and EFT transactions, send money 24/7 via mobile phone number, and withdraw cash from ATMs and Migros store checkouts. MoneyCüzdan also offers investment services, including trading in gold, silver, and platinum, as well as equity trading on Borsa İstanbul. MoneyPay’s corporate product portfolio includes Money Yemek Card , Money Pro , Money ProFlex , and Money Business , providing flexible and digital employee benefit solutions tailored to different organizational needs. In addition, MoneyPay offers MoneyPay Sanal POS and MoneyPay Link ile Öde solutions, enabling businesses to collect payments—either one-time or in installments—without the need for a physical POS device and through secure payment links. Who you are; 3+ years of experience in Technical Support, Application Support, or a similar role, Excellent problem-solving and troubleshooting skills, Experience in software testing and validation processes, Ability to communicate technical information clearly to both technical and non-technical stakeholders, Process improvement mindset with a proactive approach, Ability to effectively prioritize and execute tasks in a high-pressure environment, Customer-service oriented and solution-focused, Strong collaboration and communication skills, Strong hands-on problem-solving skills, Experience with SQL queries and log analysis, Familiarity with API testing tools such as Postman, Understanding of ITIL principles and Incident Management processes, Experience with Jira, Confluence, Slack, or similar collaboration tools, Curious about emerging technologies, especially AI-powered tools and automation, Experience in fintech, payment systems, or financial technologies is a strong plus, Knowledge of Kibana is a strong plus, Knowledge of Java is a plus, What You’ll Do Reporting, tracking, and managing issues through Jira, Investigating and resolving production incidents, Assessing issue criticality and prioritizing resolution activities, Performing root cause analysis and coordinating corrective actions, Monitoring application health and analyzing logs to identify issues, Troubleshooting technical and functional issues across multiple systems, Supporting API integrations and transaction flows, Collaborating closely with vendors, banks, business teams, and development teams, Testing and validating new features, releases, and technologies, Maintaining and improving operational processes, Contributing to service quality, system stability, and customer satisfaction, Supporting incident, problem, and change management processes,